When Starlink rolled out preorders for its satellite internet service in February, it was an exciting moment since it can potentially provide faster speed and better service even in rural areas. But the only point on the Starlink site is being a reason of preorders to be interrupted by years and it appears to be no fix in near future. That is an issue first spotted by Ars Technica.
According to the report, some users on the Starlink subreddit reduced their service area just a few feet using the digital map tool on the site and saw their preorder dates altar from late 2021 to 2023. One customer said, “I moved it from the end of my driveway to my house this morning and just looked back and it had changed to 2022-2023.” In the same way, another person highlighted that I moved the location from my barn to my house which is 13 feet in real-time and now I’m mid to late 2022.
According to Ars Technica, the map tool was always on the site, but Starlink did some changes to the site’s design in beta. The update pushed the map tool to a more obvious location and also notify users to check their location for “accuracy.” This type of delay with Starlink isn’t a new problem either. it’s become more common due to the new map location.
Elon Musk’s concept for Starlink is a grand one, and yet, it’s small issues like these. Customer service problems are not new among Musk-owned brands. Tesla is notorious for poor customer service, and Starlink is following. In September, Starlink’s frustrated customers complained of being unable to reach the company to monitor the status of their orders months after their buying.
Customers who became the victim of moving their service area are also contacting Starlink via email — but in vain. Musk is racing to extend space journey and introducing an era of electric vehicles, but his customers on Earth are waiting for a response to their emails.